As you prepare to renew your membership through our new ClubExpress website, here are some important considerations that you should be aware of:
First, do not "Join" as a new member. Instead you should login and renew. If you have received this email, we already have you in our database, and if you "Join", you will end up with a duplicate membership and the system will try to bill you accordingly. Anyone who has been a member at any point during the past three club years (2014/15, 2015/16, 2016/17) is in the database (either active or expired, as the case may be) and should only renew.
Second, for family memberships, the renewal needs to be processed through the primary member's account. In family memberships, ClubExpress distinguishes between the "primary" member, "secondary" member (spouse/partner), and "tertiary" members (children). Primary and secondary members are each assigned their own account and should have received individual emails with a username and initial password.
How can you tell who is the primary member? There are a couple of ways:
- Login and go to your profile. Under "Personal Info", select "Additional Members in Your Account". This will display all of the members attached to your membership, with their status (primary, spouse/partner, children).
- If you login to renew your membership but don't get prompted to renew, or you get a message indicating that you don't owe anything, then you are probably listed as the secondary member. Either that or your spouse renewed offline via check and didn't tell you about it.
In converting from our old membership database to the new ClubExpress database, the first adult listed in a family membership became the primary member and the second adult became the secondary member. So if we had you listed as "Jane and Joe Skier", then Jane became the primary member, but if you were listed as "Joe and Jane Skier", then Joe became the primary.
To further complicate matters, our old system did not distinguish between spouses who were sharing a single email address and spouses who had separate email addresses but only supplied one of them. When converting either of these cases into ClubExpress, the same email address was assigned to both members. A significant number of our family memberships fall into this category, and if you are one of them, be aware that emails for both members — including the initial activation messages with your usernames and passwords — are going to the same email address.
In at least one instance, this has generated some confusion about which username belongs to which member. If you login, go into your profile, check the "Contact Info", and see that your spouse is listed under "First Name", then you are logged in with the wrong account! Do not try to correct the name in this account to match your name; instead, logout and log back in using the other username and password that you received.
If you and your spouse/partner are currently assigned the same email address but you want to use different email addresses, the appropriate member should login and update his/her "Contact Info" to reflect the desired change.
If you have questions or need assistance with the online renewal process, please send an email with a detailed description of your problem to email@example.com.